Your FAQs

Last updated: 28/07/2025

Shipping & Delivery

Do you ship internationally?
Currently, we ship to the following countries:

Italy
Germany
Netherlands
Spain
Denmark

Please check our shipping policy or contact us for specific details.

What is your typical dispatch time?
Our products are usually dispatched within 72 hours of receiving your order.

How long does it typically take for my purchase to arrive once it's dispatched?
We usually deliver orders within 6-7 working days (Monday to Friday) in the regular season. However, customized items may require additional time for delivery.

How much does delivery cost?
Free shipping is available on all orders, with no minimum purchase required.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.

Can I exchange or return an item?
We do accept exchanges, and they follow the same conditions as returns:

The item must have been purchased from our online store
The item shouldn't have been used in any way
The item should be in its original packaging with all tags, etc.
The return or exchange request must be made within 30 days of delivery

To request an exchange, please submit your request via the "Contact Us" form. A member of our support team will respond as soon as possible.

Payment & Security

Which payment methods do you accept?
We accept various payment methods for your convenience, including:

Credit and Debit Cards (Visa, Mastercard, American Express)
Shop Pay
Google Pay
UnionPay
Discover
Klarna

Is it safe to provide my payment information on your website?
Rest assured, our website uses top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

Are my details safeguarded on your website?
Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.

Account & Ordering

Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently check out as a guest.

Have issues with placing an order?
Feel free to reach out to our customer care team at +39 06 21 39 86 28 or contact@naniola.com for assistance.

Have another question?

DBA: Naniola

Contact Form: Here

Phone : +39 06 21 39 86 28

Email : contact@naniola.com

Address : Piazza Bellini, Palermo, Palermo, 90133, Italy

Phone & Live Chat Support Hours:
Monday – Friday 9AM – 6PM GMT+1